Our customers will be able to receive automatic messages from us during non-business hours. And our customers are able to select products from our stores easily and quickly. For payment, you can pay via chat. It is considered an excellent user experience.
A
After we have served our customers for a long time. We also encountered problems with poor customer service standards. That is, we have several platforms that must be used to respond to our customers. We therefore decided to develop a back-end system that would collect all messages and display them. and can also reply to customers
This works by having a webhook subscription from a service provider such as Facebook Messenger or Line, and then we create a real-time chat system. By using technology like Web Socket that will allow us to send information in Realtime.
After we developed this system It helps us to control the standard of response to our customers very well. Reduce the time it takes to respond. It also helps improve response efficiency. Helps us to close sales more easily than before.